Privacy Policy

Effective Date: 11th March 2026

1. Introduction

At Origin Connect, we take your privacy as seriously as we take your cybersecurity. This policy explains how we collect, use, and protect your personal data when you visit our website or get in touch with us.

2. Who We Are

Origin Connect Ltd is the "Data Controller" for your information.

• Company Name: ORIGIN CONNECT LTD
• Address: 4 The Granary, Goblands Farm Business Centre, TN11 0DP
• Contact: Nicholas Johnson
• Email: info@originconnect.co.uk

3. The Data We Collect

We only collect information that you voluntarily give us via our contact forms or email, which typically includes:

• Name
• Email address
• Phone number
• Company name (if applicable)

4. How We Use Your Data

We use your information for two main reasons:

1. To respond to your enquiries: If you ask us about IT support, we need your details to get back to you.
2. To provide our services: If you become a client, we use your data to manage your account and keep your systems running.

We do not use your data for automated profiling, and we certainly don’t sell your details to third-party marketing lists.

5. Cookies & Analytics

We use cookies to make our website work better. This includes:

• Essential Cookies: Required for the site to function (via Webflow).
• Google Analytics: This helps us see how many people are visiting the site and which pages are most helpful. This data is anonymised—we see trends, not "you."

You can manage or block cookies through your browser settings at any time.

6. Who We Share Data With

We keep your data private. The only times we share it are:

• Webflow: Our website platform, which processes the data from our contact forms.
• IT Partners: If you are a client, we may share necessary details with partners like Microsoft or Sophos to set up your licenses.
• Legal Requirements: Only if we are required by law to do so.

7. Security, Our Priority

As a cybersecurity-focused company, we use industry-standard technical and organisational measures to keep your data safe. Whether it’s encryption or secure access controls, we treat your data with the same care we treat our own.

8. How Long We Keep Your Data

We only keep your information for as long as necessary.

• Enquiries: If you don't become a client, we’ll generally delete your details after 12 months.
• Clients: We keep records for the duration of our contract and as required for tax and legal purposes.

9. Your Rights

Under UK GDPR, you have the right to:

• Access: Ask for a copy of the data we hold on you.
• Correction: Ask us to fix any mistakes.
• Deletion: Ask us to "forget" you and delete your data.
• Object: Ask us to stop processing your data.

To do any of this, email us at info@originconnect.co.uk. We aim to handle all requests within one week, though the legal limit is 30 days.

10. Children’s Privacy

Our services are for businesses. We do not knowingly collect data from anyone under the age of 16.

11. Complaints

If you’re unhappy with how we’ve handled your data, please talk to us first. If we can’t fix it, you have the right to complain to the Information Commissioner’s Office (ICO).

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